This Policy defines the terms for shipping, cancellation of the Products ordered through Platform and refund of the price paid for the products ordered. The terms and conditions mentioned under the Terms of Use published at www.thesecrethaircare.com shall be read along with this policy.

Shipping of Products:

1. Upon successful receipt of order from the User, We deliver your order within 10 business days through a third party courier service provider or any other mode of delivery of the products as deems fit by the Company.

2. Once an order is placed we can help you modify your address details till the package has left the warehouse, we will not be able to modify items in your order.

3. After shipment of the Product, the tracking details of the product shall be displayed in the order page.

4. The product shall be shipped with proper packaging including the invoice details and delivery address as provided by the User at the time of placing the order.

International Shipping:

1. Your package will be delivered within 10 business days from the date of order.

2. You shall pay any custom import charges, VAT fees or any other applicable duties imposed by your country’s local authority. As an importer it is your responsibility to comply with custom regulations of your country.

3. In the event that you refuse to accept the order due to some reasons or due to custom duties levied on the package, please note that the authorities will be required to destroy the package. Unfortunately, in such cases, we cannot issue a refund.

Cancellation and Refund:

1. Once Services are ordered and processed, request for cancellations or replacement of orders shall not be entertained.

2. Company may refund or replace only in case of faulty and damaged Products. Company may provide refund only in case of:

• Damaged or Faulty Product(s)
• Wrong Product(s) delivered which are not as per your order

3. Faulty or damaged Products must be returned within 7 days from the date of dispatch.

4. The refund will be processed for the cancelled order only through the same mode of payment i.e. payment to the same account which you used during the transaction. For Credit card/Debit card mode of payment, refund processing time is as per the bank’s standard time frame which is approximately 8-10 business days.